FAQ - Frequently Asked Questions


Here you will find answers and hints to many questions and problems. If you should not know any further, you are welcome to contact us at any time.



You can call us if you have questions at the following telephone number:


+49 (0) 36602-9327-0


Our office hours are:


  Monday from 8:00 till 17:00 o'clock

  Tuesday to Thursday from 8:00 till 16:00 o'clock

  Friday from 8:00 till 15:00 o'clock


If you can't reach us, just write an email:


Hello Goingfast



ALWAYS, contact us first before sending anything back.


The best way to start a return, is to write us an email

with your Order ID and the reason for your return.


You can also call us at the following telephone number:


+49 (0) 36602-9327-0