Cancellation rights

Cancellation policy and cancellation form for consumers

The cancellation right does not apply to distance contracts for the delivery of goods which are not prefabricated and which manufacturing is determined by individual choice or purpose by the consumer or which are clearly manufactured to the personal needs of the consumer.

Cancellation policy

Cancellation right

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To cancel your order, you have to inform us

Goingfast GmbH
Altenburger Straße 47-49
07580 Ronneburg /Germany

represented by the managing director Alexander Schmidt

Phone: +49 (0)3660293270
Fax: +49 (0)36602932729
VAT Reg. No.: DE297427886
District court Jena:  HRB 510791

by sending a clear statement (e. g. by letter, fax or email) containing the decision to withdraw the contract. You may use the cancellation form below, but it is not obligatory.

In order to meet the cancellation deadline, it is sufficient to send the communication of the right to cancel before the cancellation period has expired.

Consequences of cancellation

If you cancel the contract, we have to refund all payments including the delivery costs (with the exception of any additional costs incurred as a result that you have selected another type of delivery method than the least expensive standard shipment method offered by us) which we have received from you immediately or no later than within 14 days starting from the date when we have received your request to cancel the contract. When refunding any payments, we apply the same means of payment which you have used for the transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may refuse to issue a refund until we have received the goods back or you have provided evidence that the goods have been returned, whichever is earlier. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You will have to bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the cancellation policy


Cancellation Form

(If you wish to cancel this contract, please complete and submit this form.)

- To

Goingfast GmbH
Altenburger Straße 47-49
07580 Ronneburg / Germany

Fax: +49(0) 36602–9327-29

- I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract of sale of the following goods[*] / for the supply of the following service[*]

- Ordered on [*]/received on [*]

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper).

- Date


[*] Delete as appropriate.